At Working Feet Clinic, P.C. (“Working Feet Clinic”, “we”, “our”, or “us”), we respect your privacy and are dedicated to maintaining the confidentiality, integrity, and security of your information. This Policy & Privacy Notice explains how we collect, use, protect, and share information when you visit our clinic, use our services, or access our website.
1. Information We Collect
We may collect the following types of information as part of providing care and operating our clinic:
- Personal & Contact Information: Name, date of birth, address, phone number, email, emergency contact.
- Medical & Health Information: Medical history, medications, allergies, foot and ankle conditions, diagnostic results, treatment plans, insurance details.
- Billing & Payment Information: Insurance policy numbers, billing address, limited payment details, and transaction history.
- Website & Online Information: IP address, browser type, pages visited, and information submitted through online forms such as appointment requests.
2. How We Use Your Information
We use your information to:
- Provide podiatric care, diagnosis, and treatment.
- Schedule, confirm, and manage appointments.
- Communicate with you about your care, results, and follow-up needs.
- Verify insurance coverage and process claims.
- Process payments and manage billing and account statements.
- Respond to inquiries, requests, or concerns.
- Improve our services, operations, and website experience.
- Comply with legal, regulatory, and reporting requirements.
We do not sell your personal or medical information.
3. How We Protect Your Information
We use reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, use, or disclosure. These measures may include secure electronic systems, access controls, staff training on privacy and confidentiality, and secure destruction of records when appropriate.
While no system is completely risk-free, we are committed to maintaining strong privacy and security practices.
4. Sharing Your Information
We may share your information only as permitted or required by law, including:
- With other healthcare providers involved in your care.
- With your health insurance plan for claims, payment, and benefit authorization.
- With third-party service providers that support our operations (e.g., billing, IT), under appropriate confidentiality obligations.
- When required by law, regulation, court order, or public health reporting requirements.
- With your written authorization to share information with designated individuals or organizations.
We do not share your medical information for marketing purposes without your explicit written consent.
5. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your medical records.
- Request corrections or updates to your information.
- Request restrictions on certain uses or disclosures.
- Request alternative communication methods (e.g., phone vs. email).
- Receive a copy of this Policy & Privacy Notice.
To exercise these rights, please contact our clinic using the information provided in the Contact Us section below. Some requests may be subject to legal or documentation requirements.
6. Website Use, Cookies & External Links
Our website may use basic cookies or similar technologies to enhance functionality and analyze how visitors use the site. You can adjust your browser settings to limit or disable cookies; however, some features may not work properly.
Our website may also contain links to external websites, such as online scheduling platforms, map services, or review sites. We are not responsible for the content or privacy practices of these external sites and encourage you to review their policies before providing personal information.
7. Children’s Privacy
Working Feet Clinic, P.C. may provide care to minors with the consent of a parent or legal guardian. We handle information related to minor patients in accordance with applicable laws and with the involvement of their parent or guardian as required.
8. Changes to This Policy & Privacy Notice
We may update this Policy & Privacy Notice periodically to reflect changes in law, technology, or our practices. When we make changes, we will update the “Last Updated” date on this page. Your continued use of our services or website after changes are posted indicates your acceptance of the updated policy.
9. Contact Us
If you have any questions about this Policy & Privacy Notice or how your information is handled, please contact:
Working Feet Clinic, P.C.
1690 Story Road, Ste. 146, San Jose, CA 95122
Phone: (800) 503-0393
Email: drfootid@gmail.com